Advice and Support
The Advice and Support service is for children and young people, and the people who care about them, to have someone to turn to when they run out of all other options when dealing with a problem.
The Investigations and Advice Officers take calls, text messages and read emails and letters from children, young people and adults, who have been trying to solve a problem and feel like they aren’t getting anywhere. Our officers are not counsellors but they work with children, young people and adults who are involved to help them find a solution. If we can't help then we will try to identify an organisation that can.
If you need to talk to someone from the Commissioner’s office, here are the ways you can get in touch.
Children and Young People
Important information
We always make sure we treat ever child and young person with respect. We also make sure we keep the information you share with us private unless we think you or another child or young person is unsafe – we then share the information with other organisations that can help protect you. If we need to share the information with other people that could help then we will tell you what we are doing and why we have decided to do it.
Contact details
Freephone: 0808 801 1000
Free text: 80800 (start your message with COM)
Email: advice@childcomwales.org.uk
Freepost: Children’s Commissioner for Wales
Freepost RRGL XLYC BHGC
Swansea
SA7 9FS
Open Monday to Friday except Bank Holidays from 9am – 5pm
Adults
Important information
The Children’s Commissioner for Wales and his staff implement the All Wales Child Protection Procedures 2008 and the organisation’s confidentiality policy conforms to these procedures.
We will treat every child or young person with respect and protect their privacy unless it is necessary to share information with other agencies in order to safeguard a child or young person’s welfare. Children and young people are informed of this fact whenever they begin to disclose information which may indicate they, or another child, is at risk of significant harm.
The Children’s Commissioner for Wales offers children and young people complete confidentiality where there is judged to be no risk of significant harm (i.e. significant physical harm, sexual harm, emotional harm or neglect, as defined by the All Wales Child Protection Procedures 2008) to the child or young person in direct contact with the office or any other child or young person implicated.
Contact details
Tel: 01792 765600
Email: advice@childcomwales.org.uk
Write: Children’s Commissioner for Wales
Oystermouth House
Charter Court
Phoenix Way
Llansamlet
SA7 9FS
Open Monday to Friday expect Bank Holidays from 10am -1pm
Complaints Leaflets
Many of the calls we get are from children and young people asking us for advice about how to make a complaint. We have listed below some links to the ‘How to Complain’ leaflets we send out to children, young people and adults who call us.
Independent Police Complaints Commission Leaflet
Welsh Assembly Government
Your Rights to Complain: A quick guide to complaints procedures for adults using social services